SHIPPING, RETURNS, & WARRANTY

 

Shipping 

Most orders are processed and out the door in 1 to 3 days, but transit time varies up to 6 days depending on your distance from Pittsburgh, PA. Please contact us if you have any shipping questions.


Return Policy

We want you to love all your Spruce gear and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product. All discounted items are final sale and not eligible for a return or exchange.

Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it. If you received a gift and don’t have the original packing slip, we’ll issue you a discount code good for online store credit.

1. Prep your return order by including the packing slip and note the reason for return. If you don't have the packing slip, please include your name, email address and order number.

2. Mail your return to:

Spruce

1215 Minnesota Ave,

Natrona Heights, PA 15065

3. Once your return is received and checked you’ll get an email notification that we’ve issued your refund. Depending on your payment method the refund will be completed in 5-7 business days to the original payment method (Credit Card, PayPal or Gift Card).


Exchanges

To exchange an item for something else, you’ll still send the item you wish to return back to us first. After we get the item back, we’ll give you online store credit to place your new order. Please note the cost to ship back the original item is the responsibility of the customer.

1. Return the original order by following the instructions above.

2. Once received, we’ll email you with a code to use for store credit so you can place your new order.

3. We’ll refund the shipping on your original order.