RETURNS + WARRANTY

 

Return Policy


If, within 30 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unused or unassembled item(s) for a full refund of the merchandise value and tax. Original shipping charges will not be refunded and return shipping costs are the responsibility of the customer, except in the case of an incorrect order or damage.


Warranty

The product warranty covers any manufacturers defects for one year from the date of purchase, covers repair or replacement, and is only valid in the country where the Spruce Product is purchased. Proof of purchase must be provided in order to establish the original purchase date and price.

Warranty applies to original purchaser only and is not transferrable.  Spruce products purchased from online auctions or unauthorized retailers, such as eBay, are not covered by warranty.

Outside your warranty timeframe?

No problem! Please contact us at info@sprucepup.com and we will be happy to provide instructions on how to purchase spare parts.